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AEON THAI MOBILE
AEON Thana Sinsap (Thailand) PLC FREE -On The App Store

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    • FAQ

    Update with the most frequent questions and answers concerning financial service. You may find the right answer or any useful information here. FAQよくあるご質問（日本語版）を見る

    AEON THAI MOBILE Application Credit Card Hire Purchase Online Service Your Cash (AEON Happy Pay) General Information

    1. How to change information / address / E-mail address ?

      1. You can change mailing address and E-mail address via AEON THAI MOBILE Application Select "Change Address"
      2. You can change your information at AEON Online Service, "Change Profile Service" 
      3. Contact at AEON Branches for fill request form change information.
      Please prepare ID Card/Passport or copy of ID Card/Passport


    2. How to hold credit card, in case of lost or stolen ?

      In case of lost or stolen
      1. Can hold card via AEON THAI MOBILE Application Select "Hold Card"
      2. If you are member AEON online service can hold card via website immediately.
      3. Contact to hold card 0-2665-0123 press 5
      In case of damage card or re-issue card
      Contact Aeon Branches for fill request form re-issue card and please prepare ID card or Passport


    3. Payment channel online/Paid online


    4. Payment due date and account summary date

      AEON has the account summary date on 10 of each month and payment due date is on 2 of next month

      Payment


    5. How to request SMS payment balance ?

      Request SMS for ask payment due at 0-2665-0123 press 2 and press 3


    6. How to make payment if not receive payment advice

      1. Can make payment through AEON THAI MOBILE Application "PAY NOW" function.
      2. Use AEON Member Card or Credit Card make payment via AEON Depositor
      3. Use previous payment advice barcode for make payment via AEON Depositor
      or counter service.
      4. Use ID card or agreement number from payment advice to make
      payment at Counter service.
      Remark : Can apply E-Statement via AEON THAI MOBILE Application which can review E-Statement
      last 6 months and the system will send payment advice to e-mail.


    7. How to increase limit ?

      1. Contact AEON Branches Nationwide
      2. Fill in request form and please prepare necessary document such as ID Card/Passport, Work Permit,
      AEON Card and payroll slip/salary certification from company.
      3. The period of consideration within 2 weeks
      Initially, the card activated use and paid continuously.
      By the way ,within last 6 months has not increase limit can apply to increase limit


    8. How to renew a card?

      The company will send a card to customer automatically.
      In case of customer has not receive the card, please contact AEON branches
      for checking details or issue card (Contact AEON branches nationwide)


    9. In case cardholder request to check or dispute transaction, Where can I download the form ?

      You can download at Cardholder Dispute Form
      After you already downloaded form, you can proceed as follows:
      Fill in a Documents requirement
      Cardholder Dispute Form with certified signature
      Other evidences (If any)
      Can send dispute form and documents in channel indicate form


    10. Branch/ATM location


    11. What is AEON credit card promotion?


    12. What is yourcash promotion?


    13. What is purpose - loan promotion?


    14. What is hire-purchase promotion?


    15. What is insurance promotion?


    16. What are the conditions of the privilege at Shoppe/Lazada?


    17. What are the conditions of the privilege at Grabfood/foodpanda?


    18. What are the conditions of the privilege at MaxValu supermarket, MaxValu Tanjai?


    19. What are the conditions of the privilege at Major Cineplex?